Terms and Conditions

Translation provided for convenience. In the event of any discrepancy, the Italian version prevails.

Last updated: June 2026.

1. Identity of the provider, scope of application and acceptance

1.1 Service provider

These Terms and Conditions of service (hereinafter the "Terms") govern the use of the SveaHost service (hereinafter the "Service"), provided and operated by:

DecaRoy AB, a limited liability company incorporated under Swedish law (Aktiebolag);
Registration number (Org.nr): 559560-4520;
VAT number (VAT): SE559560452001;
Registered office: Hantverkaregatan 8, 231 44 Trelleborg, Sweden;
Telephone: +46 722 07 39 00;
Email: info@sveahost.com.

DecaRoy AB is hereinafter referred to interchangeably as the "Provider", "SveaHost", "we" or "DecaRoy". The Service's reference website is accessible at sveahost.com.

1.2 Scope of application

These Terms govern the contractual relationship between the Provider and any party, whether a natural or legal person, who purchases or uses the Service (hereinafter the "Customer"). They apply to all orders, subscriptions and related services, save as otherwise expressly agreed in writing and accepted by both parties.

The Service is offered to Customers located in Italy, Sweden, Croatia, Serbia and, more generally, within the European Union. These Terms apply both to Customers acting as consumers and to Customers acting in the course of their business, commercial, craft or professional activity (hereinafter "business Customers" or "professionals"). Certain provisions apply exclusively to consumers; this is expressly indicated, where relevant, in the text.

1.3 Acceptance of the Terms

Full acceptance of these Terms is a necessary condition for the conclusion of the contract and for the use of the Service. The Customer accepts the Terms by means of a dedicated checkbox during the ordering procedure and/or by completing the order itself. By placing an order, the Customer declares that they have read, understood and accepted these Terms, the Privacy Policy and, where applicable, the Data Processing Agreement.

For the related documents, please refer to: Privacy, DPA and Pricing.

2. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

Service: the SveaHost "all-in-one" service described in article 3, comprising the building, hosting, maintenance and management of the website and the ancillary services.
Customer: the natural or legal person who enters into the contract with the Provider.
Consumer: a natural person acting for purposes that are outside their business, commercial, craft or professional activity, where any, within the meaning of Article 2(1) of Directive 2011/83/EU and the corresponding national implementing provisions.
Business Customer / Professional: the Customer acting in the course of their business, commercial, craft or professional activity.
Website: the website built, hosted and managed by the Provider for the Customer as part of the Service.
Brief: the set of information, materials and content that the Customer provides to the Provider to enable the building of the Website.
Customer Content: texts, images, logos, trademarks, data, materials and any other element provided or uploaded by the Customer, or indicated by the Customer for publication.
Customer area: the dedicated interface, accessible upon authentication, from which the Customer manages the subscription, invoices, change requests and their own data.
Subscription: the open-ended contractual relationship with recurring payment (monthly or annual) granting the right to use the Service.
Domain: the domain name associated with the Website, where applicable registered and/or managed by the Provider on behalf of the Customer.
Stripe: the payment service provider used by the Provider to manage recurring payments.
Billing period: the period (monthly or annual) to which the consideration paid relates.

3. Description of the Service: services included and excluded

3.1 Nature and subject matter of the Service

SveaHost is an integrated "all-in-one" service aimed at small businesses and professionals, intended for the creation and management of an online presence. The Service is provided on an as-a-service basis: the Customer purchases the right to use a continuing service for the duration of the Subscription, and not the purchase, assignment or transfer of ownership of the software, templates or underlying technologies, which in any case remain the property of the Provider or of the respective rightholders (see article 8).

3.2 Services included

Unless otherwise indicated in the subscribed plan, the Service comprises:

Building of the Website, generated with the assistance of artificial intelligence technologies and under human supervision, on the basis of the Brief provided by the Customer;
Hosting of the Website on infrastructure managed by the Provider;
ordinary technical maintenance of the Website and of the infrastructure;
basic search engine optimization (SEO), in accordance with current technical practices;
periodic publication of content (for example blog articles), at the frequency indicated in the subscribed plan;
processing of change requests to the Website submitted by the Customer through the Customer area, in accordance with article 3.5;
registration and management of the Domain, where this option is expressly subscribed to by the Customer (see article 5.6).

3.3 Services excluded

Save as otherwise agreed in writing, the following are not included in the Service, by way of example and without limitation:

the supply of editorial, photographic or multimedia content owned by the Customer, which the Customer is required to provide;
the development of customized software features, integrations with third-party systems or bespoke applications not provided for in the plan;
the management of paid advertising campaigns and the related media costs;
professional email mailboxes, save where otherwise and specifically offered;
third-party licences, content or services that require additional costs not included in the consideration.

3.4 Building assisted by artificial intelligence

The Customer acknowledges and accepts that the Website is built also by means of artificial intelligence systems, with subsequent supervision and review by human personnel. The Provider adopts reasonable measures to ensure the quality and correctness of the output; it being understood that the final result is subject to the review and substantial approval of the Customer upon delivery.

3.5 Change requests

The Customer may request changes to the Website at any time through the Customer area. Such requests are taken in hand and processed by the Provider's team in a reasonable order and within appropriate timeframes, compatibly with the complexity of the work. Requests that exceed the ordinary scope of the subscribed plan, or that entail substantial development, may be subject to a separate quotation, upon notice to the Customer.

4. Conclusion of the contract, account and delivery times

4.1 Conclusion of the contract

The contract is deemed concluded at the moment in which the Customer completes the ordering procedure, accepts these Terms and the Provider confirms the order, including by activating the Service or sending a confirmation communication to the indicated email address. The pre-contractual information provided during the ordering procedure forms an integral part of the contract.

4.2 Account and credentials

To use the Service, the Customer has an account associated with the Customer area. The Customer is responsible for the confidentiality of their credentials and for any activity carried out through their account. The Customer is required to promptly notify the Provider of any unauthorized access or improper use.

4.3 Activation and delivery times

The Provider endeavours to deliver the Website, on an indicative basis, within 10 (ten) working days of receipt of the complete Brief, that is, all the information, materials and content necessary for the building. This term is indicative and not essential within the meaning of the law, save as otherwise agreed in writing.

4.4 Delays attributable to the Customer

The delivery term runs solely from the receipt of a complete Brief. Should the Brief prove incomplete, inaccurate or late, or should the Customer fail to respond within a reasonable time to the Provider's requests for clarification or supplementation, the delivery term is suspended and extended for a period corresponding to the delay. Delays attributable to an act or omission of the Customer cannot be charged to the Provider and do not give rise to any liability on the part of the latter.

5. Prices, VAT, invoicing and payments

5.1 Consideration

The consideration for the Service is as follows, VAT excluded. VAT, where applicable, is added at checkout according to the rate of the Customer's country:

Plan	Consideration (VAT excluded)	Frequency
Monthly	€ 24.00	Monthly renewal
Annual	€ 175.00	Annual renewal

Up-to-date prices are available on the Pricing page. In the event of any discrepancy, the price indicated in the ordering procedure at the time of subscription shall prevail.

5.2 VAT and invoicing

The prices indicated in euros are net of value added tax (VAT), which is added at checkout in accordance with applicable law and EU rules on territoriality. For business Customers that are VAT-taxable persons in another Member State, the reverse charge rules may apply, upon provision of a valid VAT number. The Provider issues a proper invoice or equivalent document, made available in the Customer area, "Subscription and invoices" section.

5.3 Recurring payments via Stripe

Payment is made by means of a subscription with recurring charge managed through the payment service provider Stripe. By subscribing to the Subscription, the Customer authorizes the Provider, through Stripe, to automatically charge the consideration due at the expiry of each Billing period, to the registered payment instrument, until cancellation. The Customer is required to keep the data of the payment instrument valid and up to date.

5.4 Non-payment

In the event of non-payment or late payment, the Provider will send one or more reminders to the Customer's email address, granting an appropriate term for regularization. If such term elapses without effect, the Provider may suspend the Service and, in the event of persistent default, terminate the contract pursuant to article 11, without prejudice to the right to payment of the amounts accrued and to compensation for damage.

5.5 Automatic renewal

The Subscription renews automatically upon the expiry of each Billing period, for a period of equal duration and at the price then in force, save for cancellation by the Customer made before renewal in accordance with the procedures set out in article 11. Any price changes applicable to the renewal will be communicated with appropriate advance notice, in accordance with article 13.

5.6 Domain invoiced separately

Should the Customer purchase the Domain through SveaHost, the relevant consideration is invoiced separately from the Subscription and the Domain renews automatically upon its respective expiry, save for cancellation. The failure to renew the Domain due to cancellation or non-payment may result in the loss of the Domain itself and the unavailability of the Website at the relevant address, without any liability of the Provider.

6. Consumer right of withdrawal

6.1 Scope of application

The provisions of this article apply exclusively to consumer Customers, in implementation of Directive 2011/83/EU on consumer rights and the relevant national implementing provisions (in Italy, articles 52 et seq. of Legislative Decree 206/2005 – Consumer Code). To business Customers the statutory right of withdrawal does not apply; for them, only the contractual provisions on duration and cancellation set out in article 11 shall apply.

6.2 Withdrawal period

The Consumer has the right to withdraw from the contract, without having to provide any reason and without penalty, within 14 (fourteen) days from the date of conclusion of the contract. To exercise the right of withdrawal, the Consumer informs the Provider of their decision by means of an explicit and unequivocal statement, to be sent to info@sveahost.com or through the Customer area. It is sufficient that the communication is sent before the expiry of the term.

6.3 Express request to begin performance during the withdrawal period

Given the nature of the Service and the delivery times indicated (approximately 10 working days), performance may begin during the withdrawal period. In such case, in accordance with Article 7(3) and Article 16(a) of Directive 2011/83/EU, the Consumer may expressly request that performance of the Service begin before the expiry of the 14-day term. In the absence of such express request, performance will not be initiated before the expiry of the withdrawal period.

6.4 Consequences of withdrawal where performance has begun

Partial performance: if the Consumer exercises withdrawal after having requested the beginning of performance and before the completion of the Service, they are required to pay an amount proportionate to what was actually supplied up to the communication of withdrawal, in relation to the entire contractual performance, pursuant to Article 14(3) of Directive 2011/83/EU.
Completed performance: a Consumer who has expressly requested the beginning of performance and has acknowledged the loss of the right of withdrawal once performance is fully completed, loses the right of withdrawal once the Service has been fully performed, pursuant to Article 16(a) of Directive 2011/83/EU.

6.5 Refund

In the event of a valid withdrawal, the Provider refunds to the Consumer the sums due, less the proportionate amount referred to in point 6.4, without undue delay and in any case within 14 days of receipt of the communication of withdrawal, using the same means of payment used for the initial transaction, save as otherwise agreed.

6.6 Exception for digital content

Pursuant to Article 16(m) of Directive 2011/83/EU, the right of withdrawal is excluded with reference to the supply of digital content by means of a non-tangible medium, where performance has begun with the express consent of the Consumer and with their acknowledgment that they thereby lose the right of withdrawal, and the Provider has provided confirmation in accordance with the law.

7. Customer obligations and liability

7.1 Truthfulness of data

The Customer warrants that the personal, tax and contact data provided are truthful, complete and up to date, and undertakes to promptly notify any change thereto. The Provider is not liable for disruptions or delays arising from incorrect or outdated data.

7.2 Ownership and rights to Customer Content

The Customer declares and warrants that they are the owner of, or hold all the rights, licences, consents and authorizations necessary in respect of, the Customer Content provided for publication, including texts, images, trademarks, logos and personal data of third parties. The Customer is solely responsible for the lawfulness and correctness of the Customer Content.

7.3 Prohibited uses

The Customer undertakes not to use the Service for unlawful or prohibited purposes or in unlawful or prohibited ways. In particular, it is prohibited to:

publish or transmit unlawful, defamatory, obscene, discriminatory content or content infringing the rights of third parties, including intellectual property rights, personality rights and rights to the protection of personal data;
disseminate spam, unsolicited commercial communications or deceptive messages;
upload, distribute or disseminate malware, viruses, harmful code or tools capable of compromising the security of systems;
carry out activities that infringe applicable law or that impair the integrity, security or operation of the Provider's or third parties' infrastructure.

7.4 Indemnification

The Customer undertakes to indemnify and hold harmless the Provider, its directors, employees and collaborators, from any claim, action, cost, charge, damage or expense (including reasonable legal costs) brought by third parties and arising from the Customer Content, from the use of the Service in breach of these Terms or from the infringement of third-party rights attributable to the Customer.

8. Intellectual property

8.1 Customer Content

The Customer Content remains the exclusive property of the Customer. The Customer grants the Provider a non-exclusive, royalty-free and limited licence, for the duration of the Subscription, to use, reproduce, process and publish the Customer Content to the extent strictly necessary for the provision of the Service.

8.2 Provider's software, templates and technologies

The software, templates, systems, code, design, components, tools and any other technology used for the provision of the Service remain the exclusive property of DecaRoy AB or of the respective licensors. No provision of these Terms entails the assignment or transfer of such rights to the Customer.

8.3 Licence to use the Website

For the duration of the Subscription, the Provider grants the Customer a non-exclusive and non-transferable licence to use the Website, limited to the use of the Service. Such licence terminates automatically at the end of the Subscription. Save as otherwise agreed in writing, the Customer does not acquire any ownership right over the software, the source code or the templates underlying the Website.

9. Availability of the Service and warranties

9.1 Availability and maintenance

The Provider endeavours, with the professional diligence required, to ensure a level of availability of the Service that is adequate and in line with the best practices of the sector. The Provider may carry out scheduled or extraordinary maintenance work, including with temporary suspension of the Service, giving, where reasonably possible, advance notice.

9.2 Absence of guarantee of absolute continuity

The Customer acknowledges that, due to the technical nature of digital services, it is not possible to guarantee uninterrupted and error-free availability. The Provider does not guarantee that the Service will be free from interruptions, suspensions or malfunctions due to technical causes, external factors or third parties. The applicable statutory rules on the conformity of the service towards the Consumer remain unaffected.

9.3 Absence of guarantee of SEO results

Search engine optimization (SEO) activities and content publication are obligations of means and not of result. The Provider does not guarantee any specific result in terms of positioning, ranking, traffic, visibility or conversions, these being outcomes dependent on external factors and on third-party algorithms not controllable by the Provider.

10. Limitation of liability

To the maximum extent permitted by applicable law, and without prejudice to the mandatory, non-derogable rules protecting the Consumer, the following is agreed:

the Provider is liable solely for direct and foreseeable damage that is the immediate consequence of its own default attributable to wilful misconduct or negligence;
the Provider's liability for indirect, consequential damage, loss of profit, loss of goodwill, loss of business opportunities, loss or damage to data not attributable to the Provider is excluded;
in any case, the Provider's overall liability, on any basis, is limited to an amount equal to the consideration actually paid by the Customer in the 12 (twelve) months preceding the event that gave rise to the claim.

The limitations and exclusions set out above do not apply in cases where the law does not allow their exclusion or limitation, in particular in the event of wilful misconduct or gross negligence, of personal injury, and with reference to the non-derogable rights of the Consumer under applicable law. In relation to Consumers, no provision of these Terms limits or excludes the rights provided for by the mandatory rules protecting them.

11. Duration, suspension, termination and effects of cessation

11.1 Duration and cancellation

The Subscription is open-ended and renews automatically according to the subscribed frequency. The Customer may withdraw (cancel) at any time through the Customer area, in the "Subscription and invoices" section. Following cancellation, the Service remains active until the end of the Billing period already paid for and does not renew at the subsequent expiry. Save for the Consumer's rights set out in article 6, cancellation does not give rise to a right to a refund of the period already paid for and in progress.

11.2 Suspension

The Provider may suspend the Service, upon appropriate notice where possible, in the event of non-payment (art. 5.4), of breach of the prohibited uses (art. 7.3), or of risk to the security or integrity of the infrastructure. Suspension does not relieve the Customer of the payment obligations accrued.

11.3 Termination for breach

Each party may terminate the contract for a serious breach by the other party which, where remediable, has not been remedied within an appropriate term from the relevant notice. The Provider may in particular terminate the contract in the event of persistent non-payment or repeated breach of the Customer's obligations.

11.4 Effects of cessation

Upon cessation of the contract, for any reason:

the licence to use the Website ceases and the Website is deactivated and rendered no longer accessible online;
the Customer's data and Content may be retained for a limited period and then deleted, in accordance with the Privacy Policy and applicable law;
the Domain, where owned by the Customer and requested by them, may be transferred to another registrar, subject to the regularity of payments; failing renewal, the Domain may be lost in accordance with the rules of the relevant registry.

11.5 Data retrieval

Prior to cessation, and for an appropriate period thereafter where technically possible, the Customer may request a copy of their Content. Once such period has elapsed, the Provider is not required to retain the data and may proceed to its deletion, without prejudice to statutory retention obligations.

12. Force majeure

The Provider is not liable for failures or delays in the performance of the Service due to causes of force majeure or, in any event, to events beyond its reasonable control, such as, by way of example: natural disasters, fires, floods, epidemics or pandemics, acts of authority, strikes, interruptions of telecommunications or electricity networks, cyber-attacks, failures of third-party infrastructure or connectivity providers. For the duration of the event, the obligations concerned are suspended. Should the impediment continue beyond a reasonable period, each party may terminate the contract without further charge, without prejudice to the payments accrued.

13. Changes to the Terms

The Provider may amend these Terms for technical, operational, legal or economic reasons. The changes will be communicated to the Customer with appropriate advance notice, as a rule no less than 30 (thirty) days, by email and/or notice in the Customer area. The changes apply with effect from the indicated date and, for ongoing relationships, from the subsequent renewal. Should the Customer not accept the changes, they have the right to withdraw without penalty before their entry into force, in accordance with the procedures set out in article 11. Continued use of the Service after entry into force constitutes acceptance of the changes.

14. Protection of personal data

The processing of personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and applicable law. The processing arrangements are described in the Privacy Policy. Where the Provider processes personal data on behalf of the Customer in the capacity of data processor, the Data Processing Agreement (DPA) applies, which forms an integral part of the contractual relationship.

15. Applicable law, jurisdiction and dispute resolution

15.1 Applicable law

These Terms and the contractual relationship are governed by Swedish law, to the exclusion of the conflict-of-law rules of private international law. In any case, the application, in favour of the Consumer, of the more favourable mandatory provisions in force in the Consumer's country of habitual residence, pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I), remains unaffected.

15.2 Jurisdiction

For disputes with business Customers, the courts of Trelleborg (Sweden) have exclusive jurisdiction. For disputes with Consumers, the non-derogable jurisdiction of the court of the Consumer's place of residence or domicile remains, where provided for by the applicable mandatory rules.

15.3 Out-of-court resolution and ODR platform

The Provider favours the amicable resolution of disputes. The Consumer resident in the European Union may make use of the competent alternative dispute resolution (ADR) bodies and of the European Commission's online dispute resolution (ODR) platform, pursuant to Regulation (EU) No 524/2013, accessible at https://ec.europa.eu/consumers/odr. For any complaint, the Consumer may contact the Provider at info@sveahost.com.

15.4 Language

These Terms may be made available in several languages. In the event of any interpretative discrepancy between the versions, the version drawn up in the language in which the contract was concluded prevails, in the relationship with each Customer, unless the law applicable to the protection of the Consumer provides otherwise.